Sequences now reach people on every channel, branch on how they engage with your emails, and keep going when someone replies.

Surveys, push and WhatsApp

Three new steps in the + menu. Each one sends a message you already have in Outreach.

• Survey: shows one of your surveys in your app or website. A draft survey works: only the people this step sends it to see it.

• Push notification: sends one of your push notifications to people who use your mobile app. People without the app skip the step.

• WhatsApp: sends one of your approved WhatsApp templates to the phone number on the contact. Contacts without a phone number skip the step.

Send when they're online

Chat messages and surveys can wait until the person is active in your app, up to a time you choose. If they don't show up, Gleap sends a fallback email with its own subject instead, or skips the step.

Branch on opens, clicks and replies

An If / else can now check email engagement: whether someone opened, clicked a link in or replied to one email, or any email so far. Put a wait before it to give people time. Opens and clicks are tracked for the Personal and Company looks.

Replies keep the sequence going

A reply no longer ends a sequence by default. It lands in your inbox, counts in the results and can drive an If / else, and the person keeps getting the next steps.

• Stop on a reply: switch on They reply under When it stops → Also stop when, for any email type.

• Your sequences don't change: sequences you already have keep their current setting. The Win back template still stops on a reply.

Open Outreach → Sequences and click + to add a survey, push or WhatsApp step.