Oct 28, 2026
Live in minutes, Gleap 2 answers most of your customers' conversations on every channel, hands the hard ones to your team with the full context, and gets better every week.
Kai solves 85%+ of your conversations. 7 sec median time to Kai's first answer · under $0.05* per resolution, while Fin charges $0.99.
Most conversations resolved, day and night. One agent that answers and investigates.
Answers on every channel: chat, email, WhatsApp and the phone, from your help center, website and tools, with sources.
Investigates the hard tickets: logs, replays, account data and your code, then an answer or a diagnosis for your team. From Team.
Skills: teach a job once: describe it in a sentence, test it on past conversations, publish it for everyone.
Every call answered. Kai Support on the phone. Add a number under Settings › Phone, or turn on Live voice calls in Kai Support's settings for calls from the widget.
Your line or the widget: get a number or forward yours; customers can also call Kai straight from the widget.
Hands calls to your team: it rings your team in the browser with a summary. Every call becomes a ticket.
$0.15 a minute: from Team, paid from your AI balance.
Answers from your code, from minute 0. Kai knows how your product really works. In our tests, 600,000 lines were indexed in about three minutes.
Indexed on every push: GitHub or GitLab, kept current automatically. Indexing is free.
Answers your docs don't cover: Kai explains limits, settings and edge cases from the code itself.
Investigations that find the cause: logs, the replay and the line of code, in one brief.
Bugs become reviewed fixes. Support that ships fixes.
From ticket to pull request: Kai Code writes the fix, runs the checks and opens a pull request.
Your engineers stay in charge: they review and merge. Nothing ships on its own.
The customer hears back: when a teammate confirms the fix is live, Gleap replies on the original ticket.
Every teammate gets an assistant. Press ⌘J on any page.
Sees the page you're on: drafts replies and articles, explains a report and finds the tickets behind a number.
Sets Gleap up by talking: plain settings change at once; risky ones wait for your OK.
Artifacts, memory and routines: reports it hands over, what it remembers, the jobs it runs on a schedule.
When Kai isn't sure, it asks. One card with its recommendation.
Everything on one card: the question, why it asks, its recommendation and the message it would send.
You set the line: per action, Kai acts alone, asks first or never acts, with money limits.
It learns from your answer: the next time, it knows. Undo anything it learned in one click.
A calmer place to work. Kai beside every ticket.
A three-pane inbox: the list, the conversation and Kai Copilot side by side.
Less to click: large titles, one header style, settings you can ask for.
Help center sites: docs-style help centers and AI-first answers, on your domain.
Every agent, billed by usage. Cents per resolution, not dollars.
Under $0.05 per resolution*: about $0.35* with deep code investigations. Intercom charges $0.99 for every Fin resolution.
Capped at $1 a ticket: Kai stops at $1 each time it works on a ticket.
Plans from $29 a month: billed yearly. Kai Copilot on every plan, billed by usage.
Your data, channels and settings stay as they are. What you'll notice on day one:
Kai Resolve is now Kai Support: investigations are part of the same agent, on the boards you choose.
Every agent is billed by usage: from your AI balance, and Kai stops at $1 each time it works on a ticket.
The old design stays for now: switch back at old.app.gleap.ai any time while you settle in.
AI tasks are now skills in Kai Support › Skills. Their flows keep running.
Kai PM: roadmap and changelog drafts moved to Kai Copilot.
Waiting on you: everything Kai needs from you is in the bell, as Needs you cards.
The whole story is at gleap.ai/gleap-2. Questions? Ask Kai Copilot with ⌘J.
* Our estimate from the AI Kai uses. How we estimate