Customers (e.g. gaming support teams) send sensitive content such as gold transfer links or tournament keys in ticket replies. A guest can create a ticket with an email address they do not own, and then read the team's replies in the widget. Requested: (1) a reply mode that sends a message only to the contact's email and shows a predefined placeholder in the widget (e.g. "Our reply has been sent to the email address you provided."), and/or (2) hiding team replies in the widget until the contact's email is verified.