Members-only vs guest visibility for AI knowledge files and folders
Customer runs a WordPress site with files uploaded for members only, and wants the Gleap chatbot to use them only when answering identified (logged-in) members. They want to tell Gleap which folders or files are for members and which are for guests. Today only help center articles and news have a Users only audience that the AI respects; uploaded files, crawled pages and snippets have no audience setting and reach the AI for every visitor.