Customer wants workflows/bots to check how many active conversations a contact already has (e.g. 2 or more) and whether they are open and handled by a specific team (e.g. Online Support), then automatically close the newly created chat once the limit is reached. Today the cross-ticket conditions only check whether any active conversation exists, with no count threshold or team filter. Related need: guide the customer from the new chat to their existing active chat (the Open latest open ticket step covers the single-chat case).