Customer wants every incoming conversation to automatically get a mandatory, short (1–2 line) AI summary as soon as it arrives, before the team handles it, for an external automation (Make + CRM). Today the automatic summary skips some ticket types, waits until a customer request exists, has no length control, and the ticket-created event can fire before the summary is ready. Requested: a guaranteed summary for every conversation, a configurable length, and an automation-ready signal (a summary-ready event or a workflow step that generates the summary).