Customer wants a workflow-driven alert, visible only to one specific teammate, whenever a contact flagged by a custom attribute (e.g. an imported CSV prospecting list) opens or replies in a conversation, including while an AI agent or chatbot handles it. Today: a workflow Add note with an @mention notifies one teammate, but the note is visible to all teammates with conversation access. The Notify teammate step is not available in conversation workflows, and the On customer comment trigger does not fire for every reply (bot-phase replies, agent-owned awaiting-customer replies). Request: a Notify teammate step (or private note) in conversation workflows, plus reliable triggering on every customer message regardless of bot phase.