Teammates want to invoke Kai Resolve manually for internal investigation while guaranteeing it never messages customers. Today "Only when asked" only controls automatic entry; handing a ticket to Kai Resolve makes it customer-facing, its Reply to customer tool cannot be removed, and a saved draft-only instruction is not a hard guard. Requested: a project-level setting that makes Kai Resolve (and ideally all Kai agents) internal-only, or requires human approval before any customer message is sent.