Customers running conversation workflows / custom bots (e.g. a pop-up "Plan Assistant" launched from the widget) want statistics scoped to one specific workflow: how many users started or clicked it, how many actually replied, and where they drop off per step. Today conversation workflows have no Runs/history panel (it only shows for pipeline workflows), the Messages report is project-wide message volume with only a tag filter, and the raw statistics API cannot filter by workflow/bot ID. So CS Ops teams tag conversations by hand and count tickets manually to report to Marketing. Desired: a stats view per workflow (starts, conversations with a customer reply vs no reply, completion/drop-off per step), filterable by date range and exportable.