The "Pass conversation to support team" capability in the "Let Kai answer" workflow step has no setting for choosing a target team. Handed-off conversations arrive with no team assigned. The only workaround is a separate "Assign ticket" step, but that step runs as soon as the conversation enters the branch, not at the moment of the handoff. Customer need: when Kai hands a conversation to a person (through AI activation or the button), it should go straight to a chosen team, for example routing member-tagged tickets to the Support team at handoff time.