When we were previously with Intercom, they had the ability to bulk reply to chats in the inbox. We are currently experiencing an outage and have a very large queue, it would be incredibly helpful to be able to bulk reply. The hope would be something like this: Bulk select all relevant chats in the inbox via the bulk select that exists > in the bulk actions include an option to bulk message > include the ability to auto close tickets following bulk message after x amount of minutes have passed. This way we can send to all and those affected will drop off and the chats will auto close and we only keep those that are unrelated