When forwarding a conversation to another email recipient, allow editing the content before it is sent: - Add a message that only appears in the forwarded copy (e.g. context for the recipient) - Remove selected messages from the transcript - Preview the final transcript before sending **Customer need:** Today "Forward conversation" sends the transcript exactly as the conversation stands. Teams that want to hand a conversation to a colleague or external party often need to add context or leave out irrelevant parts, without permanently deleting messages from the original conversation.