having the slack icon be a permalink to the message in Slack so that I can return there? usecase: the customers are attaching things in Slack that I need to view before replying. I don't expect the attachments to come over in Gleap, but a quick way to get back to the Slack message would be helpful. --- Make the Slack icon on Slack-originated inbox messages a permalink to the original Slack message. This would let agents quickly review customer attachments in Slack before replying. Slack attachments would not need to sync into Gleap.