Customers with their own internal Tier 1 support teams want to avoid re-asking information those teams already capture. The "Collect data" step in custom bots/workflows should be skippable — either via a per-step "optional" toggle, or per-audience (e.g., for users belonging to a specific company/segment) — so users from those orgs can proceed through the bot without being forced through data collection. Use case from PractiTest: large corporate customers who have their own internal teams that act as Tier 1 before forwarding tickets to support. Users from these specific customers should be able to skip data collection and continue with the workflow.