When the dashboard tab is in the background, it’s easy to miss new conversations—especially if you stepped away for a moment or didn’t see a notification. Adding an unread indicator directly in the browser tab would make it instantly clear when something needs attention.

What this would enable

• See unread conversations at a glance right in the tab title (e.g., “(3) Dashboard”), similar to Facebook-style notification counts.

• Get a clear visual cue even when the tab isn’t active, helping agents spot new messages while working in other tabs.

• Improve response times by making new activity harder to miss—especially when you’re AFK briefly or notifications are muted.

• Use familiar patterns from other tools (e.g., Intercom/HubSpot), such as a badge, dot, or number on the tab/favicon to indicate attention is needed.

Example behaviors users are asking for

• A number in the tab title like “(1)” or “(3)” when there are unread messages/notifications.

• A small dot/badge on the tab icon to show something requires attention.