When you connect Gleap to Jira, it’s most helpful when both sides stay in sync and you can jump to the right place instantly—without duplicates or manual updates. This idea brings together several requests to make the integration feel truly “two-way” and more customizable.

What this would enable

• Show the Jira issue link right after submitting a bug so you can open the newly created ticket immediately.

• Link Gleap tickets to existing Jira issues (without creating duplicates)

  • Search Jira directly from Gleap to find the right issue (instead of typing an issue ID/key).

  • Attach the customer conversation to the work that’s already in your backlog.

• Two-way status syncing (“mirror each other”)

  • If the Jira issue moves (status/column), the Gleap ticket updates too.

  • Bring Jira status updates back into Gleap so teams can track progress without switching tools.

• More control over what gets set on the Jira issue

  • Set labels automatically (e.g., environment).

  • Choose the reporter (especially useful for internal employee reporting).

  • Pick the assignee and column/status at creation time (or set sensible defaults).

  • Add epic/parent link so issues are categorized properly.

  • Use a description template to keep Jira tickets consistent.

  • Include extra fields teams care about (e.g., developer).

Why it matters

• Reduces duplicate Jira issues and manual merging

• Keeps customer context tied to the correct work item

• Saves time for support and engineering teams

• Matches real-world triage workflows where work may start in Jira first

Bonus request from the community: provide the same experience for Linear as well.