Richer Jira (and Linear) Sync: Link, Track, and Customize Issues from Gleap

Also, other setting for integration would be nice: - set labels for tickets (like environment label) - set reporter, maybe we can identify the user and have it as reporter (this tool is used by internal employees) - define a description template for Jira ticket

Emoji Support in Chat (Picker, :shortcodes:, and :) Auto‑Convert)

No - thx!

Add a color-coding system for quick visual scanning

Add a color-coding system for quick visual scanning In the kanban view, it would add comfort to introduce customizable color indicators (for example, red for high priority / or different colors per status). It would let agents scan the ticket list and instantly spot what needs urgent attention, without having to create too much views, or open each ticket individually

We have a feature for tagging and sub-categorization; however, there is currently no option to export reports based on these tags or sub-categories.Kindly update the system to include an export functionality, allowing users to generate and download reports filtered by tags and sub-categories.

We have a feature for tagging and sub-categorization; however, there is currently no option to export reports based on these tags or sub-categories.Kindly update the system to include an export functionality, allowing users to generate and download reports filtered by tags and sub-categories.

Would want to have triggers for workflows also based on if the ticket assignee has changes. I.e., if a ticket is assigned to a spesific team - do X

Monday.com integration

Monday.com integration Add an integration with Monday.com

We have a feature for tagging and sub-categorization; however, there is currently no option to export reports based on these tags or sub-categories. Kindly update the system to include an export functionality, allowing users to generate and download reports filtered by tags and sub-categories as well as for all the tickets. Currently, these can only be viewed and screenshot has to be taken to extract it to excel which is a hassle.

We have a feature for tagging and sub-categorization; however, there is currently no option to export reports based on these tags or sub-categories. Kindly update the system to include an export functionality, allowing users to generate and download reports filtered by tags and sub-categories as well as for all the tickets. Currently, these can only be viewed and screenshot has to be taken to extract it to excel which is a hassle. We should be able to extract the data in excel easily. I think its already been requested from my other team member too. But since i cannot see it in the list. i am adding it here.

SMS Customer Messaging and Pricing

We want to be able to send a text to our customers and have this conversation be included in the inbox. Most of our customers do not have WhatsApp and utilize SMS sometimes to communicate with support.

Unread Message Count/Indicator in the Browser Tab for Faster Responses

Please add an unread conversation/message counter to the browser tab title in the agent dashboard (similar to Intercom). This helps agents notice new messages when the tab is in the background and improves response time.

Allow users to resize columns

Allow users to resize columns In the kanban view, it would be nice to hover between two columns header and drag to resize columns for a better visibility